CV of Customer service / Multilingual support , looking for a job of Customer service / dublin.enligne-ie.com

Current industry: Computers and IT

Size of the company: More than 1,000 employees

Current position: Customer service

Number of years spent at this position: 1-2 years

Number of persons you managed: 0

Annual salary: 28.00 EUR

Total working experience: 3-5 years

Availability: Immediate availability

Positions: multilingual support, sales, hospitality

Industry: hospitality, computer, IT,

Desired type of contract: open-ended contract, fixed term contract, Fixed-term / casual work, Temporary work, Agent's contract

Desired working time: Full-time, Part-time, Study-work program, Seasonal work, Available on Week-ends

Minimum annual salary desired: 25.00 / 0.00 EUR

Highest educational level completed: number of years studied and completed with a diploma after highschool : +4

Last diploma : University degree

Current educational level : +4

Other training courses :

Geographical mobility: Country : France

Known Tools / Software/ Methods Office package, SAP R3, SAP P10, SAP D7C, SAP P10, Mala, Swan, OVSD, Livelink, internet, Dellserv, Oracle's Delta

HGV, LGV, special vehicles licences ecdl

Languages Italian : Native
English : Working language
Spanish : Working language
French : Advanced
Russian : Basic

Miss Er... V...

....

4 Dublin
Ireland

Nationality: Italian


D.O.B: 27/08/1981

I feel very comfortable working with clients though I wouldn’t exclude new challenges.




EMPLOYMENT HISTORY




March 2010 – To date

DELL Computers

EMEA Operations Support Agent working for Italy, Spain, UK and Ireland, France, Germany, Benelux, Poland, South Africa

Dublin 18, Cherrywood




Among my daily tasks I look after Dell’s clients ( companies only) who contacted our technical support and I make sure they are completely satisfied about the technical assistance received and about Dell.

I represent Dell, so in case of dissatisfaction I take ownership for the issue and immediately escalate it in order to solve it and guarantee that our client will stay with us.

Currently involved in new hires trainings.

Responsible for assigning online incidents to relevant teams in a timely manner.

I mainly deal with clients via phone but also via email.

I make a daily use of MS Office package and Dell internal tools like Oracle’s Delta, Dellserv and sales tool Gii.

December 2010, expanding my role to quote and orders issuing for various markets.




May 2009 – January 2010

Hewlett Packard - EDS

EMEA Customer Response Center Accounts Payable Team Leader

Responsible for Benelux, France, Italy, Portugal and Spain.

Wrocław, Poland .




Coordinated a team of 14 Call Center Representatives to assure high quality of customer service and efficient query resolution.

Distributing and monitoring the team’s workload.

Suggesting corrective actions to operational issues and current processes

Training and transfer of knowledge among the team

Also engaged in the transition of Customer Response Center department from Barcelona to Wrocław, ensuring the support level was not affected.

Actively collaborating on the merge of EDS accounting system and processes into HP’s ones, guaranteeing the same support to EDS suppliers.

Daily use of MS Office package, SAP R3, SAP P10, SAP D7C,HP tools Mala, Swan, OVSD, Livelink.



July 2008 – April 2009

Deloitte – Hewlett Packard business project

EMEA CRC Accounts Payable Assistant.

Barcelona, Spain




Providing phone and email support to Hewlett Packard suppliers and employees in the EMEA area in the multi-cultural Accounts Payable Customer Response Center in Barcelona.

Engaged in the invoicing processes and accountancy issues solving, I had a chance to develop my trouble-shooting and problem-solving skills

Daily use of SAP and programs as Swan, Radix and MS Office package.

Actively involved in training new recruits on working with procedures and specialized processes.

Daily work performed in an extremely busy and hectic environment.



May 2007 – June 2008 : nanny in New York City, Usa, taking care of a child, her family and house.




April – November 2006 : entertainer at Irene Palace Hotel on Rhodes Island, Greece.




April 2006: translator - seller at Cosmoprof, a cosmetic fair in Bologna, Italy.




June 2005: promoter for Vodafone Italy in Forli’, Italy.




February - April 2004: journalist during a stage at La voce di Forli’ newspaper, Italy.


EDUCATION BACKGROUND




2006 - Degree in Interpretation and Translation in English, Russian and French at University of Bologna, Italy




2003 – I spent 3 months in Moscow to study Russian at Institut Pushkin University.




2001 – Diploma di Liceo Scientifico, Siniscola, Italy (high school degree, specialization in sciences).




ADDITIONAL INFORMATION




Languages:




Italian - native speaker

English - fluent

Spanish - fluent

French - good

Russian - basic

Polish - beginner




ADDITIONAL TECHNICAL BACKGROUND


ECDL ( European Computer Driving License)

Additional Excel and Access Microsoft Office Trainings at HP




Office package, SAP R3, SAP P10, SAP D7C, SAP P10, Mala, Swan, OVSD, Livelink, internet




EXTRAS




Amateur photographer

Amateur runner

Miss Er... V...

....

4 Dublin
Ireland

Sought job:I am planning to move to France in the next weeks and I would like to work in the fields where I am experienced: customer service, sales, finance and translation. Nevertheless I am open to new challenges and I would be glad to try a new position in the hospitality field as well.

I've been working in the customer support field for the last 3 years now and I've been in my current role for over a year so I'm starting to look for new challenges and new ways to learn and develop my skills. I worked both with vendors and with customers so it wouldn't be a problem to work with one or both of them.
I'm an Italian native speaker and I also speak a fluent English and Spanish and good French and I've used all 4 languages in my jobs.I am very reliable, honest and well organized, I learn pretty fast, I'm approchable and enthusiast in what I do.

Miss Er... V